about brïk.

This role is crucial in ensuring smooth and efficient order processing and delivery. It involves coordinating with various teams to manage inventory, track shipments, and assist in meeting customer satisfaction goals.

Responsibilities:

• Process customer orders accurately and promptly.
• Maintain inventory levels and assist with stock management.
• Coordinate with shipping and logistics teams to ensure timely deliveries.
• Monitor order tracking and resolve any shipping issues.
• Assist in preparing reports on order fulfillment metrics.
• Support the team in optimizing fulfillment processes and workflows.
• Provide excellent customer service by addressing inquiries related to order status.
• Collaborate with other departments to enhance operational efficiency.

Requirements:
Education:
Diploma / Bachelor's Degree in any related field

Experience:
Previous experience in warehouse operations, order fulfillment, or inventory management is a plus

Availability to work in office : brïk HQ (Kota Damansara)

In this role, you will transform ideas into visually compelling designs that capture the essence of our brand and resonate with our audience.

Responsibilities

• Create and design engaging graphics for various platforms, including digital, print, and social media.
• Collaborate with the marketing team to develop cohesive and visually appealing branding materials.
• Edit and optimize images and graphics for web and print use.
• Manage multiple design projects simultaneously while meeting deadlines.
• Stay updated on design trends and best practices to ensure innovative and fresh designs.
• Present design concepts and gather feedback for revisions.
• Ensure consistency in visual identity across all projects.

Requirements:
Education:
Bachelor’s degree in Graphic Design, Visual Arts, or a related field.

Experience:
Proven experience as a graphic designer or in a similar role, showcasing a strong portfolio of design projects.

Skills:
Proficiency in graphic design software (e.g., Adobe Creative Suite: Photoshop, Illustrator, InDesign) and knowledge of web design principles.

Creativity:
Strong artistic vision with an eye for aesthetics and details

Availability to work in office : brïk HQ (Kota Damansara)

As a customer service representative, you’ll assist our valued customers, ensuring they receive exceptional service and support.

Responsibilities

• Respond to inquiries via email and direct messages on social media platforms
• Address customer complaints and concerns, finding effective solutions to enhance their experience.
• Maintain an in-depth understanding of our products and services to offer tailored support.
• Keep records of customer interactions and feedback for continuous improvement.
• Work closely with other departments to ensure customer needs are met and expectations exceeded.
• Gather customer feedback to help improve our services and product offerings.

Requirements:
Education:
Diploma / Bachelor's Degree in any related field

Experience:
Previous experience in customer service, especially in an online e-commerce business

Skills:
Strong verbal and written communication skills, preferably in English

Availability to work in office : brïk HQ (Kota Damansara)