shipping & delivery

while our shipping aspirations stretch worldwide, though for now, 
our journey starts close to home

so that's local delivery for Malaysia,
and we're now spreading the love to our next-door friends in Singapore!

Local Standard Delivery
Order processing & delivery: 7 working days
brïk. world's trusted local courier service: Ninja Van

Delivery fee ranges; free shipping offer until end of June 2024 (within Malaysia only)

Tracking number will automatically be provided (via email) once your order is fulfilled & shipped out. 

Same Day Delivery (within Malaysia only)
*we're actively pursuing it*

International Delivery: Singapore 
Order processing & delivery: 7 - 9 working days
brïk. world's trusted courier service to Singapore: Ninja Van

FAQ:

  1. Has my order been shipped out yet?

    We’re just as excited as you are, but hang in there. Once your order has been processed and packed, we will email you a unique tracking code for you to keep an eye on the status of your parcel at all times. This tracking code will be sent to your registered email address. Please check your Junk / Spam Mail just in case it's not in your inbox.

    Your order will be processed and ready for shipping within 2 business days.

  2. How do I track my orders
    With just a click of a button! Once you have received your tracking number via email, click “Track my parcel” to trace the current status of your parcel on our website. You can also track the parcel at the courier's website too.
     
  3. My tracking number is not traceable. Help?
    The tracking number will be traceable once it has been collected and processed by the courier. Please do give it at least 24 hours to be processed on the courier’s end. If your order was completed during the weekend or on public holiday, the tracking number will be traceable on the next working day.

  4. Can I opt for self pick-up?
    Regrettably, our snug team and petite office space presently hinder us from accommodating walk-in patrons; therefore self pick-up is not available yet. In the near future, hopefully :)
  5. It has been 7 working days, I have yet to receive my parcel. Help?
    Worry not, we will get to the bottom of it and try our best to help you out. Please email us at ask@bybrik.com